# Contractor Storm Call Triage Card

Use this card during storms, cold snaps, heat waves, active leaks, electrical hazards, lockouts, restoration-risk surges, and urgent repeat-customer demand.

## 1. Storm signal

Mark every signal that applies:

- Roof leak, storm damage, tarp request, fallen branch, active water entry, or insurance-risk question
- Active plumbing leak, sewer backup, burst pipe, water heater failure, shutoff issue, or restoration risk
- No heat, no cooling, frozen pipe risk, vulnerable customer, or equipment failure during peak weather
- Electrical hazard, sparking, outage, panel smell, generator issue, or safety concern
- Lockout, access risk, property-security concern, fire/water restoration, or repeat-customer emergency

## 2. Source priority

High priority: GBP call, LSA call, website phone call, repeat customer, referral, active text thread, voicemail with urgent language.
Medium priority: quote form, social profile message, QR/invoice/referral link, insurance or inspection request.
Lower priority: vague out-of-area price shopper, generic calendar click, routine maintenance without severity signal.

## 3. Callback window

- **Now:** safety, property damage, active leak, no heat/no cooling, electrical hazard, lockout, restoration risk, vulnerable customer
- **15-60 minutes:** urgent but stable repair, tarp/inspection request, repeat customer, warranty issue, high-ticket diagnostic
- **Next business day:** low-urgency maintenance, inspection, tune-up, price shopper, qualified calendar-ready job
- **Proof first:** caller needs city coverage, reviews, photos, FAQs, financing, warranty, insurance process, or quote-form clarity

## 4. Triage route

- Owner, dispatcher, or on-call tech callback
- Tarp, dispatch, diagnostic, or restoration escalation
- AI answering or answering-service intake only after human escalation windows are written
- Service-page proof or quote-form route when trust context is missing
- Scheduling software only for qualified, stable, calendar-ready jobs
- No-show controls when low-urgency storm leads are pushed to appointments

## Product-fit guardrail

Webzaz fits only when storm demand exposes weak service-page proof, city pages, reviews, FAQs, project photos, financing, warranty, or quote-form readiness. LocalKit fits only for lightweight GBP, QR, social, invoice, referral, and local-action routing. AI answering, scheduling, dispatch, callback ownership, tarping, inspection, and no-show-control decisions stay separately measured.

## Keyword and copy check

Primary phrase: contractor storm call triage card. Supporting phrases: storm call triage, roof leak call, active leak call, no heat call, no cooling call, electrical hazard call, restoration-risk call, emergency callback, on-call coverage, AI answering handoff, service-page proof, scheduling, dispatch, no-show controls.