# Contractor On-Call Rotation Handoff Checklist

Use this before nights, weekends, holidays, storms, no-heat/no-cool seasons, and emergency service windows.

## 1. Coverage owner

- Primary on-call contact:
- Backup contact:
- Dispatcher or office contact:
- Answering service / AI receptionist owner:
- Escalation manager:

## 2. Emergency signals

Callback now when the call includes active leak, sewer backup, no heat, no cooling, electrical hazard, storm damage, roof leak, lockout, restoration risk, safety issue, vulnerable customer, warranty-sensitive repeat customer, or high-value diagnostic.

## 3. Escalation windows

- **Now:** safety, property damage, vulnerable customer, active leak, no heat/no cooling, electrical hazard, lockout, restoration risk
- **15-60 minutes:** urgent but stable repair, repeat customer, warranty concern, high-ticket diagnostic
- **Next business day:** routine maintenance, low-urgency tune-up, inspection, calendar-ready work
- **Proof first:** caller needs reviews, city page, service page, FAQs, photos, financing, warranty, or quote-form clarity

## 4. Handoff order

1. AI answering or answering service collects source, trade, severity, service area, callback number, and urgency signal.
2. Primary on-call contact receives the escalation.
3. Backup contact receives it if no acknowledgement inside the window.
4. Dispatcher or owner chooses emergency callback, dispatch, next-day booking, service-page proof, scheduling, or no-show-control route.
5. The next morning, missed handoffs get reviewed by source and outcome.

## 5. Product-fit guardrail

Webzaz fits only when on-call demand exposes weak service-page proof, city pages, reviews, FAQs, project photos, or quote-form readiness. LocalKit fits only for lightweight GBP, QR, social, invoice, referral, and local-action routing. AI answering, scheduling, dispatch, callback ownership, and no-show-control decisions stay separately measured.

## Keyword and copy check

Primary phrase: contractor on-call rotation handoff checklist. Supporting phrases: on-call handoff, emergency callback, backup contact, escalation window, answering service handoff, AI receptionist handoff, service-area exception, plumber on-call, HVAC on-call, roofer storm call, electrician emergency call.