# Contractor After-Hours Lead Triage Script

Use this worksheet when calls, voicemails, texts, and web forms arrive after hours and the team needs to decide whether the lead gets emergency callback, next-day booking, AI receptionist handoff, contractor quote form, or no-show-control routing.

## 1. Lead source
- Source: phone call / voicemail / text / web form / GBP / ad / referral / QR / social
- Trade:
- Service area:
- Repeat customer or new customer:
- Job type: emergency / diagnostic / tune-up / quote request / warranty / maintenance / referral
- Lead temperature: urgent / warm / cold / unclear

## 2. Triage rule
- **Emergency callback:** safety, active leak, no heat/cooling, electrical hazard, repeat customer, warranty-sensitive, or high-ticket diagnostic demand.
- **Next-day booking:** simple maintenance, inspection, tune-up, repeat work, or known appointment type with clear availability.
- **AI receptionist:** intake, qualification, text-back, scheduling window, and escalation when a human cannot answer.
- **Contractor quote form:** cold or high-ticket demand that needs photos, service-area proof, reviews, FAQs, financing/process notes, or scope context.
- **No-show controls:** appointment requests that need confirmation, deposit, reminder, or reschedule rules before more calendar traffic.

## 3. First-reply script
Write the exact after-hours reply.

- Opening acknowledgment:
- Urgency question:
- Service-area check:
- Photo/details request:
- Booking or callback next step:
- Human escalation rule:
- Tracking source:

## 4. Product-fit guardrail
- Webzaz fit: only if after-hours leads need stronger service pages, reviews, project photos, FAQs, city proof, or quote-form readiness.
- LocalKit fit: only if the problem is lightweight GBP, QR, social, invoice, referral, or local-profile routing.
- Process-only fit: emergency callback, text-back scripts, AI receptionist handoff, office ownership, and no-show controls often solve the leak without a product CTA.

## 5. Weekly review
- After-hours leads received:
- Emergency callbacks completed:
- Next-day bookings created:
- Quote forms completed:
- AI receptionist escalations:
- No-shows prevented:
- Biggest route to fix next:

## Keyword and copy check
This script intentionally uses contractor after-hours lead triage script, after-hours call script, emergency callback, next-day booking, AI receptionist handoff, contractor quote form, no-show controls, missed-call recovery, voicemail, text-back, and web form language for search relevance.